Contact

Animal Health Authority serves as a national reference resource on companion animal, livestock, exotic, and wildlife health across the United States. This page explains how to direct questions or feedback to the appropriate channel, what information helps get a faster and more useful response, and what a realistic turnaround looks like. It also clarifies the scope of what this resource covers — because knowing what falls outside that scope is just as useful as knowing what falls within it.

How to reach this office

The primary contact method is email. A contact form submission goes to the same inbox — there is no phone line, no live chat, and no walk-in option, which is a feature rather than a limitation: it keeps the focus on written, considered communication rather than rapid-fire exchanges that rarely produce useful answers about complex animal health topics.

For editorial questions, content corrections, or factual challenges, email is the right channel. If a specific page contains information that appears outdated or conflicts with a named veterinary or regulatory source — such as USDA APHIS guidance, FDA Center for Veterinary Medicine policy, or published standards from the American Veterinary Medical Association — flagging that specific discrepancy is genuinely useful and taken seriously.

Partnership and licensing inquiries follow the same channel. Indicate "partnership" in the subject line so the message routes correctly.

Service area covered

Animal Health Authority operates at national scope, covering all 50 US states. The content framework addresses the full spectrum of animal health categories — companion animals (dogs, cats, small mammals, birds), livestock and farm animals, equine health, aquatic animals, exotic and zoo species, and wildlife — with regulatory and clinical context drawn from US federal and state sources.

The resource does not replace a licensed veterinarian. That line deserves emphasis not as a disclaimer but as a structural fact: no reference site, regardless of depth, can substitute for a physical examination, diagnostic workup, or professional clinical judgment. Questions that begin "my dog is showing signs of X right now" belong with a veterinary professional — ideally a board-certified specialist if the situation is complex — not an editorial inbox. The veterinary emergency care and telemedicine for animals pages cover how to find appropriate professional help quickly.

What this resource does cover is the explanatory layer: how diseases work, what diagnostic categories exist, what treatment classes are used and why, what regulations govern animal health practice, and how to interpret the landscape of options. The how-it-works page lays out that architecture in full.

What to include in your message

A message that arrives with context gets a substantively better response than one that arrives without it. The following structure works for the three most common contact types:

For content corrections or factual challenges:
1. The page URL or page title where the issue appears
2. The specific claim or figure being questioned
3. The named source that contradicts it (e.g., a AVMA policy document, a USDA APHIS regulation, a peer-reviewed journal article with citation)
4. The preferred correction, if known

For general editorial or topic suggestions:
1. The animal category or health topic (e.g., equine metabolic syndrome, antimicrobial resistance in poultry, aquatic parasite management)
2. What existing coverage seems to miss or underemphasize
3. Any specific named sources or organizations worth consulting

For partnership or licensing inquiries:
1. Organization name and role
2. Nature of the proposed relationship (content syndication, data licensing, editorial collaboration)
3. Approximate timeline

Messages that arrive as a single sentence — "your page about parasites is wrong" — require a full follow-up loop to even begin addressing, which delays resolution for everyone. Specificity is the fastest path forward.

Response expectations

Turnaround for most messages falls within 3 to 5 business days. During periods of active content development or site updates, that window may extend to 7 business days. There is no weekend coverage.

Factual correction requests that include a verifiable named source — a statute number, a named regulatory document, a journal citation — are prioritized over general feedback, because they have a clear resolution path. A message pointing to a conflict between a page's claims and FDA CVM's approved drug list will move faster than a message expressing general concern about pharmaceutical content.

Not every message receives a personalized reply. Duplicate inquiries, messages that request individual animal health advice, and messages without enough context to act on are typically not answered individually — though content suggestions that arrive in volume on the same topic do influence editorial priority, even without a direct response.

The distinction between informational response and clinical advice is maintained consistently. If a message asks for a dosage recommendation, a diagnosis, or a treatment decision for a specific animal, the response will point toward appropriate professional resources rather than attempt to answer the clinical question directly. That is not evasiveness — it is the honest acknowledgment that editorial staff are not licensed veterinary practitioners, and the animal health regulations governing veterinary practice exist precisely because clinical decisions carry real consequences.

For faster orientation to the site's content before reaching out, the frequently asked questions page addresses the most common points of confusion, and the glossary covers terminology that often trips up people navigating clinical or regulatory material for the first time.